New hours of operation: 9AM to 3PM Eastern time, Mon - Fri
Frequently asked questions
Q. Do I need prior authorization to send in a monitor board?
A. No, prior authorization is not necessary. However it is helpful if you complete the “Repair Tag” page which will send us an email letting us know that you are sending us something.
Q. What is your shipping address?
A. Ship to : ALLGOOD Technical Services, Inc., 2200 N Forsyth Rd Suite A20, Orlando, FL 32807
Q. What do I need to send?
A. Please send the main board (known as the deflection board), the attached neckboard, the attached remote board (if a separate remote board is used), and the video input board as used in the Wells Gardner D9200, D9400, and the Neotec NT500.
Q. Can you tell me something about you repair procedures?
A. Sure, first we make a visual examination of the board to check for overall condition as well as any obvious things such as blown fuses, swollen capacitors, burned resistors, etc. Next we refer to our data compilation concerning failure issues specific to the board. Based on that data, we perform certain preventive maintenance procedures in addition to the primary repair needs.
After bench repair, the board is tested on a CRT with a video signal generator. We monitor current draw, component temperature, and we perform vibration testing. Depending on the nature and extent of the work we have performed, the board is tested several hours to several days.
Q. Does your service automatically include the installation of a cap kit?
A. Our service procedures are based on our experience and failure data we have compiled from servicing thousands of monitor boards. We update this information as new failure trends are detected. Based on our experience, installing a "cap kit" per se is not a wise use of our time. We test all capacitors on the boards and we replace those that test bad or have a history of high failure even if they test good during our evaluation. Some customers think that installing a cap kit will repair most problems and ensure reliable operation for years to come. We have not found this to be the case.
Q. I had someone re-cap my board but it still doesn’t work. Can I send it to you for repair?
A. You can send it to us. If the board has not been damaged by re-capping work or other repair efforts, we will evaluate it and advise you if we will repair it. There is a minimum shop charge for evaluation.
Q, Do you warranty you work?
A. Our work carries a 60-day warranty.
Q. What is your turnaround time?
A. Turnaround time varies from day to day. We calculate this number by taking the total number of units awaiting repair and divide it by the average number of units repaired daily. Parts availability can have a serious impact on turnaround time. Thus far for 2012, our average turnaround time has been 10 business days.
Q. Do you offer premium “rush work” service?
A. We do not offer such a service. If we did, it would mean delaying repair work for those customers who have been patiently waiting their turn.
Q. I have never been a customer. Can I call for technical assistance?
A. Absolutely! We will attempt to assist you even if we have never done business.
Q. What forms of payment do you accept?
A. We accept Visa, Mastercard, Discover, Paypal, and C.O.D.
Q. When do I pay for my repair?
A. If you are a new credit card customer we will call you for your information after the repair is complete and we are ready to ship back to you. If you wish to leave your card on file, future repairs will automatically be charged to the card when the repair is complete and ready to ship back to you. Paypal customers will emailed a Paypal invoice when the repair is complete.
Q. Do you offer advance replacement boards?
Q. Do you sell boards?
A. From time to time we have a few boards for sell but they sell out very quickly.
Q. Can I swap boards/tubes between different models of monitors?
A. No, unless you are very knowledgeable concerning resolutions, yoke impedance, and several other technical issues. If you have that knowledge, you probably would not be asking the question.
Q. You just repaired my monitor board. When I first applied power I heard high voltage and I could my filaments but there was no display. What could be wrong?
A. Most likely you need to turn the screen voltage up. The screen voltage control is the bottom control adjustment on the side of the flyback transformer. When we test monitor boards, we make adjustments which allow us to have a good picture on our tube. We have no way of knowing where to set those adjustments for your tube.
Monitor board specific questions
Q. You just repaired my Wells Gardner 7500 monitor board but the picture is too narrow and will not adjust, what is wrong?
A. The problem is caused because the pincushion transistor is not connected to the main board. This transistor should be mounted, fully insulated, to a separate L-shaped bracket. The red/white/black wire harness must be connected to the transistor with the black wire to the right as you face the transistor.
Q. You just repaired my Wells Gardner U3000 monitor board but the picture is too narrow and will not adjust, what is wrong?
A. The problem is caused because the pincushion transistor is not connected to the main board. This transistor should be mounted, fully insulated, to the right side plate that also holds the power supply. The red/white/black wire harness must be connected to the transistor with the black wire to the right as you face the transistor.